Frequently Asked Questions

If there are any questions you have that are not answered below, please do not hesitate to contact us to ask.

What training do your staff receive?

We understand how important staff training is and all our staff will commence the Alliance Care and Support training programme when they begin working for us. Within the first 12 weeks all staff must complete the Skills for Care Common Induction Training and then within 6 months commence their NVQ 2 in Health and Social Care. All staff have to complete the mandatory training as well as numerous other courses which we feel are beneficial and relevant to their work place.

What staff checks are carried out?

We require all staff to provide 2 references which are checked and verified as well as having to obtain an enhanced DBS before they commence working for us.

Will I always have the same carer?

We understand how important the relationship between Support Worker and client is. Where possible we will ensure that you have the same Support Worker but other Support Workers will work with you so that you become familiar with other members of staff who will need to cover in case of sickness and holiday.

Can I have support if and when I need it?

Yes. You will be visited by a member of the Domiciliary Care Team, who will take full details of the exact support you require and when you need it.

What if my needs change?

Your support is provided around your needs and if your needs change so does your support. It may be that you require less support or occasionally need a little extra support.

How will the support worker know my needs and preferences and what they are to do to support me during their visit?

A care plan will be produced centred around your needs and preferences. The support worker will follow this plan to ensure that all it’s aims an objectives are met. This will also mean that you do not have to constantly keep telling staff what they are there to do. All our staff, once they have completed their shadowing, will be provided with a work phone which will have every clients care plan on and a checklist of what is to be completed each visit.

How will I know what carers to expect each week?

ou will receive a weekly rota to tell you which Support Worker will be attending and the times of their visits. If there are any changes to this programme you will be informed by telephone or the Support Worker attending beforehand will adjust your sheet for you.

How can I maintain my privacy when support workers are coming into my home?

We remind all staff that they are guests within your home and must respect your beliefs, values and wishes. Staff have no right to enter any part of your home that you wish to exclude them from and must always respect your wishes and your domestic routines. All staff must observe our confidentiality policy and you can feel confident that any information staff gain about you is kept strictly confidential.

How do I pay for my care and how much money will I get?